Are you Filipino?
Also a common question, but probably triggered because your text messages are always answered in English. We have several Filipinos working at the Pitcher Plant Farm, but the one answering all the questions and doing the customer related logistics is usually me – Volker – a German national and horticultural scientist. Since I live since 1997 in the Philippines I understand Visaya and Filipino quite ok, but I do my written communication in English to avoid any misunderstandings, plus I like to use the English spelling correction of my phone, which makes writing a lot faster as typos get corrected and words completed while writing. Since in the Philippines most signs, papers and newspapers are – unlike in Germany – written in English I have a strong feeling that my customers understand me very well. You are welcome to keep on using your own language despite the English responses – it’s a good exercise for me to fill the missing gaps in my vocabulary. Anyway, with the shopping cart system and FAQ things are fairly automated 🙂
I’ve asked a question. Why don’t I get an instant reply?Thing is, we don’t have dedicated office staff to handle your queries as most things run fully automated. The good news is that your queries will be answered by myself, so the quality of the answer will be very high, especially for those who are done reading the FAQ 🙂